As a Preveon Health patient, you have the right to:
- Considerate and respectful care from Preveon Health’s healthcare professionals and staff.
- Obtain information about the scope of care and services that are provided by Preveon Health, as well as any limitations to Preveon Health's care and service capabilities.
- Be given appropriate and professional quality services without discrimination against your race, color, religion, national origin, age, gender, sexual preference, handicap, or other non-medically relevant factors.
- Receive relevant, accurate, current and understandable information from a pharmacist concerning your treatment and/or drug therapy, including proper use and storage of prescribed medications, possible adverse side effects, and interactions with other drugs, supplements, or foods.
- Participate in Preveon Health's diabetes management program which includes medication therapy management by a clinical pharmacist and/or medical nutrition therapy by a registered dietitian. Medication therapy recommendations will be sent to your provider for review and approval before implementation. Any approved drug orders will be sent and filled by the pharmacy of your choice.
- Decline participation in the diabetes management program.
- Speak to a product specialist regarding proper usage of any durable medical equipment (DME) dispensed to you by Preveon Health. Such DME products currently include diabetic testing supplies, blood pressure monitors, and small volume nebulizers.
- Obtain educational material for diabetes upon request.
- Receive a timely response from pharmacy staff upon your physician's request for service.
- Be informed within a reasonable amount of time if the pharmacy is unable to fill a prescription. Reasons may include, but not limited to, insurance billing issues, product shortages, or invalid prescription orders.
- Be notified of product recalls at the consumer level. In the event of a recall, all affected products will be removed from inventory and patients that may have received the product will be contacted.
- Have a caregiver or family member, as appropriate and as allowed by law, and with your authorization, be involved in making decisions that may affect your care and treatment.
- Choose the pharmacist and pharmacy provider where your prescriptions are filled. You may opt out of Preveon Health’s services upon request at any time and be informed your options.
- Expect that all communication and records about your care to be confidential unless disclosure is permitted by law. You have the right to see or obtain a copy of your medical records.
- Express concerns, grievances, or recommendations without being subject to discrimination, retaliation, or unreasonable interruption of care, treatment, and services. You may contact Preveon Health and speak to a supervisor during regular business hours.
- Be fully informed of your responsibilities.
As a Preveon Health patient, you have the responsibility to:
- Provide complete and accurate contact information, including full name, date of birth, address, insurance carrier and identification number, and social security number, when it is required. Immediately inform Preveon Health of any address whether temporary or permanent.
- Provide complete and accurate medical information, including past and present illnesses, hospitalizations, allergies, medications, supplements, alternative therapy, and other matters relating to your health.
- Contact Preveon Health 5 business days before running out of diabetic testing supplies if a Preveon Health patient care specialist has not contacted you yet, if applicable.
- Immediately report any stolen or missing packages you do not receive in the mail.
- Store your prescription products and medications in appropriate conditions and out of the reach of children. All durable medical equipment (DME) should be handled with care.
- Dispose unused products and medications in a safe method. Please contact Preveon Health for proper disposal instructions.
- Comply with the plan of care and instructions provided by the clinical staff.
- Accept responsibility if refusing treatment or not complying with the prescribed or recommended services.
- Actively participate in your care and ask questions when unclear on your treatment or services.
- Communicate any adverse effects to a pharmacist or your physician.
- Inform Preveon Health of any cancellation of appointments or pick-up orders.
- Notify your physician of your participation in Preveon Health's diabetes management program, if applicable.
- Meet your financial responsibility and pay for costs that are not covered by your insurance.
- Treat Preveon Health personnel with respect and dignity without discrimination as to race, color, religion, national origin, age, gender, sexual preference, or handicap. Abusive, threatening, or inappropriate language will not be tolerated.
- Know your rights and responsibilities.