Preveon Health (formerly WeCare) is part of WeCare Pharmaceutical Services, Inc. and is a disease management company that is contracted with selected insurances to assist Providers with Patient care. We also provides diabetic Patients with their testing supplies such as glucometers, test strips, lancets, lancing devices, and control solutions. We have a team of Clinical Pharmacists, Dietitians and Patient Care Specialists that are available to educate and advise Patients on their diabetes, medications and diet. Our goal at Preveon Health is to establish a connection between Patients, Providers and Payers to optimize each Patients diabetic care.
If you ever have a problem or need assistance with your supplies, call us at (909) 693-3376 and a Patient Care Specialist will assist you as soon as possible.
Generally, it will take 24-72 hours for us to get the approval from your Doctor. Once confirmation is received, it will take about 2-3 business days for the package to arrive to your home.
Preveon Health sends all of the Patients' shipments through the United States Postal Service. The package can be sent either as priority mail or first class depending on the weight of the package.
Refill shipments for diabetic supplies will be sent every 3 months. You can contact us when you are running low, or we will contact you 2-3 weeks before your next refill is due.
We DO NOT provide insulin or any other medications to our Patients. These items should still be picked up from your local pharmacy.
Selected insurances have chosen a specific meter to provide their Patients with. Ask your Preveon Health Patient Care Specialist which meter is covered for you.
The meter is simple and user-friendly. If you ever have any difficulty using your meter, please contact us to speak to a Patient Care Specialist.
Various meters will have a 10-20 percent difference in blood sugar readings. This is why we encourage the Patient to always calibrate the meter after a new bottle of test strips has been opened. This control solution will guarantee that the meter is working properly and give the Patient the most accurate readings. Contact your Preveon Health Patient Care Specialist if you need assistance calibrating the meter.
We are only providing the services for Patients under the selected insurance plans. Speak to your Preveon Health Patient Care Specialist about your eligibility. If you currently do not have any health insurance, you can still purchase diabetic testing supplies at your local pharmacy.
At this time we are not able to send supplies outside of the country. If you will be traveling out of the country, we recommend you give us a call ahead of time to receive your testing supplies prior to your travel. If you are temporarily out of state, we are able to ship out your supplies to your out-of-state location. Please note that if this move is permanent, make sure to speak to your local state health plan as your eligibility for Preveon Health may have changed.
Patients have the opportunity to speak to a Dietitian directly regarding their nutrition. An appointment can be scheduled for nutritional counseling by phone or at our clinical office. Education regarding insulin, medications and labs is also available through our Clinical Pharmacists. Speak to a Preveon Health Patient Care Specialist to see what education is right for you.
When diabetes is uncontrolled for a long time, it starts to damage the nerves in the body. The nerves affected are also in the eyes and the feet which can lead to blindness or amputation if not properly treated. This is why it’s important for all diabetic Patients to have an eye and foot exam once a year.
If you have any concerns or issues that have not been resolved by us to your satisfaction, you may contact the Joint Commission to file a complaint.
Visit www.jointcommission.org and click on Report a Patient Safety Event in the Action Center.
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The services, as of right now, are no cost to the Physician’s clinic. Our goal is to optimize Patient care, and ultimately save avoidable healthcare costs attributed to ER/urgent care visits, hospital admissions, unnecessary medication utilization, and advanced complications of diabetes (i.e. amputations, infections, renal disease, vision impairment).
Patients can be enrolled in any of the following ways:
If a Provider, clinic personnel, or Patient has a question at any time, they can contact us to speak to a Clinical Pharmacist and/or Patient Care Specialist at (909) 693-3376.
We provide the glucometer, test strips, lancets, lancing device, and control solution for our Patients. We DO NOT provide insulin or any other medications to our Patients. These items should still be picked up from the Patients' local pharmacy.
We work directly with insurance companies and are fully compliant with HIPAA. Our Clinical Team needs the most updated information from the Provider's clinic before being able to initiate clinical services.
Clinical Pharmacists are considered mid-level Providers that can prescribe under a Doctors protocol. The protocol is to be reviewed and signed by the Physician prior to a Clinical Pharmacist initiating any changes to a Patients therapy. Please view the different types of Health Care Providers and SB-493 Pharmacy Practice-Provider Status documents for more information.